Ticket Support
UNITED BY MUSIC.
Thank you so much for your donation to United Way! If you’re on this page because you’re having trouble redeeming your concert tickets, we’re here to help make the process easy and stress-free.
How to Get Your Tickets:
The Transfer Process
After donating, you should have received an email from tickets@homeunitedway.org within 24 business hours.
This email asks you to confirm the email address associated with your Ticketmaster account so we can ensure we are sending the tickets to the right place.
Your tickets will not be sent until you reply to confirm your email.
Frequently Asked Questions
I donated but didn’t receive the confirmation email from tickets@homeunitedway.org. What should I do?
No problem! Just send an email to tickets@homeunitedway.org with:
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- Your full name
- The concert you selected
- The date you made your donation
We’ll respond as soon as possible and make sure your tickets are on the way.
How do I know when my tickets have been sent?
Once your tickets are transferred, you’ll receive an email directly from Ticketmaster.
Click the “View and Use Your Mobile Tickets” button in that email, and sign in using the same email you confirmed with us. You’ll then see your tickets in the Ticketmaster app.
I don’t have a Ticketmaster account yet. Can I still get my tickets?
Yes! You can create a free Ticketmaster account using the email you donated with. Once you’ve confirmed that email address with us, we’ll send your tickets and you’ll be able to view them in your new account.
Create an account here: https://www.ticketmaster.com/
Where can I find info about show times, venue rules, or parking?
Please visit https://www.waterfrontconcerts.com/ for all show-specific details including:
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- Gates and show times
- Parking info
- Bag policies and more
How do I accept my tickets once they’ve been transferred?
This is the most relevant guide for our process:
More Ticketmaster Help
Still need help?
If you’ve reviewed the Ticketmaster resources and are still having trouble, please contact us:
Email: tickets@homeunitedway.org
Call: (207) 941-2800
We’re happy to help you get everything sorted so you can enjoy the show!
Heart of Maine United Way
Serving Penobscot, Piscataquis, Hancock, Waldo, Somerset, and Washington Counties
With an estimated population of 345,656 our region is filled with outdoor adventures, rural communities, bustling historic town centers, great business success stories, and its own unique set of community challenges and needs. Evolving our role to become what the community requires to respond to the most pressing issues, Heart of Maine United Way (HoMEUW) wants to engage more people, raise awareness of the issues our communities face, and activate our cross-sector network of partners. Join us in creating long-term, sustainable change together!